Identity Verification and KYC on hadiah
When you create a hadiah account, we collect your name, date of birth, email address, and phone number. Before your first withdrawal, we require identity verification. You submit a government-issued ID—passport, national ID card, or driver's license—and we cross-reference it against our fraud-detection systems. This process is standard across regulated gaming platforms and protects both you and hadiah from fraud.
Our hadiah verification team reviews your submission within a standard processing window. Once approved, your account moves to verified status. If we need additional information, we contact you via email or phone with clear instructions. We do not share your identity documents with third parties; they are stored securely on our hadiah servers and used only for verification purposes.
Verification is required before your first withdrawal
You can deposit and play on hadiah before verification is complete. However, withdrawals are held until your identity is confirmed. This protects your account and ensures compliance with local regulations.
If your hadiah account is flagged during verification, we may request additional documents—a utility bill, bank statement, or proof of address. We will contact you with specific details about what we need. This additional review typically completes within one business day. Once verified, you can withdraw funds to the payment method you registered during account setup.
How verification protects your hadiah account
Our hadiah verification process confirms that you are the account owner and that your identity matches your withdrawal destination. This prevents unauthorized access and ensures funds go only to accounts you control.
We store your identity documents securely and do not use them for any purpose other than verification. Your hadiah account shows your verification status in your dashboard so you always know where you stand.
Password Security and Two-Factor Authentication
Your hadiah password is the first line of defense for your account. We recommend using a strong password—at least 12 characters, mixing uppercase and lowercase letters, numbers, and symbols. Never share your hadiah password with anyone, and do not use the same password across multiple accounts. If you suspect your password has been compromised, change it immediately through your hadiah account settings.
Two-factor authentication (2FA) on hadiah adds a second security layer. Once enabled, any login from a new device requires a one-time code sent to your registered phone or email. This means even if someone obtains your password, they cannot access your hadiah account without the 2FA code. We recommend enabling 2FA if you access hadiah from multiple locations or devices.
If you forget your hadiah password, our account-recovery process guides you through a secure reset. We send a verification link to your registered email address. You click the link, confirm your identity, and set a new password. This process protects your account by ensuring only you can reset your password. If you cannot access your registered email, contact our hadiah support team and we will help you regain access.
Session Management and Login History
Your hadiah account tracks every login. You can view your login history in your account dashboard, including the device type, location, and timestamp of each login. If you see a login you do not recognize, you can end that session immediately and change your password. This transparency helps you detect unauthorized access early.
hadiah automatically logs you out after a period of inactivity to protect your account if you leave your device unattended. You can also manually log out from any device through your account settings. If you access hadiah from a public computer, always log out when you are finished and clear your browser cache.
Payment Method Security and Withdrawal Review
On hadiah, your payment method is linked to your verified identity. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction and verify it matches your account. Withdrawals are processed to the same payment method you used for your deposit, which ensures funds go only to accounts you control.
Our hadiah withdrawal process includes a standard review window. We examine your account to confirm your identity, verify that your funds are available, and check for suspicious activity. This review protects both you and hadiah from fraud. Once approved, your withdrawal is sent to your payment provider, who handles the final transfer to your account.
We do not store your payment method details on our hadiah servers. Instead, we use encrypted tokens that allow us to process transactions without exposing your sensitive information. If you need to change your payment method, you can update it through your hadiah account settings. Any new payment method must be verified before it can be used for withdrawals.
Data Protection and Encryption
hadiah uses industry-standard encryption to protect your data in transit and at rest. All communication between your device and our hadiah servers is encrypted using TLS (Transport Layer Security). Your password is never stored in plain text; we use cryptographic hashing so even our team cannot see your password. Your identity documents and payment information are stored in encrypted databases with restricted access.
We do not share your hadiah account information with third parties except as required by law or to process your transactions. Your payment provider (online payment, e-wallet, mobile banking, etc.) receives only the information necessary to complete your deposit or withdrawal. We do not sell your data or use it for marketing purposes beyond your hadiah account activity.
hadiah data security practices
Our hadiah platform encrypts all sensitive data and restricts access to authorized personnel only. We conduct regular security audits and maintain detailed logs of all account access and transactions.
If you have questions about how hadiah handles your data, you can contact our support team. We are transparent about our security practices and happy to explain how we protect your information.
Account Activity and Transaction History
Your hadiah dashboard displays your complete transaction history—deposits, withdrawals, game activity, and account changes. You can filter by date range, transaction type, or payment method. This transparency helps you track your account activity and spot any unauthorized transactions. If you see a transaction you do not recognize, contact our hadiah support team immediately.
We maintain detailed logs of all hadiah account activity for audit purposes. If you need a record of your transactions for personal or tax purposes, you can download your account statement from your hadiah dashboard. This statement includes all deposits, withdrawals, and game activity with timestamps and amounts.
- Your hadiah account shows all deposits and withdrawals with timestamps and payment methods.
- Game activity is logged separately so you can review your play history.
- Account changes—password resets, 2FA updates, payment method changes—are recorded.
- You can download account statements for personal or tax records.
- All hadiah transactions are encrypted and stored securely.
Account Security During Football Season and Major Events
During Liga 1, Piala Indonesia, Piala AFF, and Champions League seasons, hadiah experiences increased traffic. Our security systems remain active during these peak periods. We do not reduce verification standards or security checks during major events. If anything seems unusual with your hadiah account during high-traffic periods, contact our support team immediately.
We also maintain consistent security practices during holidays like Idul Fitri, Idul Adha, and Imlek. Our hadiah support team is available to help with account security issues at any time. If you need to reset your password or enable 2FA during a holiday, you can do so through your hadiah account settings without waiting for support.